Customer Reviews
Since I am a person who likes to know details, over the next several weeks I e-mailed Sonja with a multitude of questions. I wanted to know details of the various materials that would be used (shingles, underlayment, nails vs staples, patio roofing material, ridge vents, etc). Sonja was super responsive and always provided thorough responses, including links to various material options. She never made me feel like I was bothering her. She was very patient and did not try to pressure me to make any decisions. They have determined over the years what quality products to use and never tried to upsell me. If anything, I was the one asking about more expensive options, and she/Tyler would advise me about the pros and cons. Sonja does not do the installation but she is very knowledgeable and I learned to trust her responses. We e-mailed back and forth for over a month.
I decided to go with Customer 1st Roofing because I felt very comfortable that they knew what they were doing and I knew I could trust them to be very focused on customer service, based on the service Sonja had provided me. I also very much liked the fact that they employ (not subcontract) one crew of three men who have been working for Customer 1st Roofing for several years.
We were able to schedule the roof replacement in early January, about 1 month after deciding to go with Customer 1st Roofing. Sonja kept me completely advised about weather forecasts so that we could find a timeframe with decent weather. Tyler came with the crew (Elmer, Andres, Angel) early on the scheduled Monday morning. The work ethic and expertise exhibited by the team was superior. They worked hard and kept me informed of any issues they encountered so we could discuss. I would on occasion go up on the roof to monitor progress and ask questions and they had no problems with that. They kept the work area pretty tidy as they cleaned up at the end of every day. They finished the job (removing 1 layer of shingles and replacing 33 squares) in 3.5 days. Tyler told me they don’t try to go so fast that they risk poor workmanship, which I appreciate. Tyler had me inspect the roof before the team left. The dumpster was removed from my driveway the day after completion.
The roof looks great. I could not be more happy with the roof and with the exceptional customer service I received from Customer 1st Roofing, from the beginning of the process to the finished roof. I would highly recommend them to anyone looking for a roof repair or replacement. Thank you Sonja, Tyler, Elmer, Andres and Angel!”
Sincerely, Robert
Tempe, AZ
“I was extremely satisfied with Tyler and how he answered all of my questions. He was courteous and respectful when I made comments and/or requests. Trusting companies in this day and time is difficult for me but I trust Tyler to keep my roof in outstanding condition. This is my roofing company moving forward.”
Kay T
“Quick response. Excellent work. Would recommend and work with this company in the future.”
Rose H
“The team did a better job than the manufacturer “Pulte” my home is only 14 years old and it had multiple small leaks. Original underlayment was the bare minimum with improper installed roof tiles and vent covers. Customer 1st replaced the original underlayment with top quality 50 year underlayment and re-laid the tiles with perfect precision. Before the roof tiles were uneven and now the tiles form a straight line with perfect square corners. The original steel Exhaust Vent Pipe Flashing was flopping in the wind. Customer 1st replaced them all and correctly installed them. Paying for the extra peace of mind of knowing your roof is free from leaks with the 50 year manufacturer’s and 10 year contractors warranty makes this project well worth it. No other estimate came close to providing the guarantee/warranty “peace of mind” that Customer 1st provided.”
Carl K
“Tyler was very quick with a quote and repairing the roof. The price was reasonable and I would refer him to others.”
Andrea B.
“Sonja and Tyler were great to work with. I booked through Sonja; Tyler was the one who came out to do the work. They were quick, clean and had great attitudes. Tyler replaced 50 roof tiles for me that were broken and also pressure washed my flat portion of the roof. I would recommend them if you need something done to your roof.”
Ryan M.
“Tyler and Sonja were excellent people to work with. I found them to be very kind, trusting and courteous. If you need roof work done then you won’t go wrong with trusting the job to Customer 1st Roofing!”
Don A.
“We have worked with Customer First Roofing twice, in two different houses, both times with excellent results. They are great to work with: thorough, timely and very professional. We highly recommend them!”
Gerald and Michelle B.
“Customer 1st communicated with me throughout, was punctual with their scheduling and professional in the work they performed. They even painted the section of the soffit that was replaced to match my home. Great attention to detail.”
Kerry E
“After struggling to find someone who would give me a straightforward estimate for a small roof repair, Customer 1st was incredibly easy to work with. They were reliable, efficient, and did what they said they would do for the price they said they would do it for!”
Stephanie S.
“Wonderful. Since the work was done, I’ve called for minor repairs from damage caused by others (HVAC guys) and annual checks. Customer 1st is quick to respond; 100% honest. Highly recommended!”
Carolyn F.
“They did a great job and were easy to contact. We have not had to have them back out on a job for errors. This is a great company to have do your work.”
Finesse Construction
“Excellent friendly service. The job was done to our satisfaction and I would hire them again for any other roofing needs.”
Eric W.
“This company is super professional and punctual. Have recommended them already to friends and have already used them again!”
Esmeralda R.
“Very good to work with, very honest, price competitive or better.”
Randall B.
“I hired customer first roofing to replace the roof on one of my houses. They did an amazing job for a great price. I will use them for every roof repair from now on.”
Brett T.
“Wonderful! Best experience I have ever had with a company on a home improvement project! They were on time, provided quick and quality work, courteous and professional and the pricing was fair. Thank you, Customer 1st Roofing, for making this a pleasant experience! Highly recommend!”
Lacy V.
“Rain and cold weather caused some delays, but Tyler resumed work as appropriate.”
Fred G.
“Everything went well, and the roof looks fantastic! They did a terrific job, and even took care of a couple of things that were not on the contract, free of charge.”
Rebecca R.
“Customer 1st Roofing repaired and sealing the flashing that had risen up around our chimney. I was somewhat hesitant about this job–on the one hand it looked like a small project that someone might not want to take on but on the other I was concerned about someone dishonestly turning it in a big project. I was fortunate to discover Customer First via Angie’s List and am very happy to report that neither worry came to pass. The company called me back within about 24 hours of leaving a message and scheduled someone to come out to the house a couple of days later. Tyler, the co-owner, came out and took a quick look at the issue. Indeed, it was a small job that he could quickly take care. He also charged me a very reasonable price given the scope of the work. I almost wish I had another project for him since I was so impressed and relieved. So, hopefully, come of the next storm the chimney won’t leak! But in any event, I’m glad to recommend Tyler and Customer 1st Roofing as honest roofing professionals.”
Thomas C.
“Great. Roof crew was professional and timely. They took their time doing a good job and spent time cleaning up afterwards.”
D’Anna E.
“It was prompt, they didn’t leave any mess behind and no leak.”
Branka T.
“I have used them over the past 6-7 years, and they have been good.”
Alan R.
“Services were excellent. Very professional, sets proper expectations regarding arrival times, great communication, always shows up.”
Jennifer G.
“Job was done well”
Cindy M.
“We have been using Customer 1st roofing for years and they are fantastic! Good prices, great quality, very timely and friendly.”
Carrie W.
“Tyler came out to look at a roof leak. He found the location of the leak and did the repair at no cost.”
Roy M.
“Awesome. Tyler was very professional; did an excellent job; left the roof looking beautiful. I no longer have to do parapet maintenance on an annual basis. What a relief. Happy to have them come back for the next time I need recoating on my foam roof. It was a pleasure working with them.”
Sarah M.
“It went great. Tyler came to the house and checked the roof. Within 30 minutes he identified the problem and gave me options for repairing the leak as well as the other issues found (the roof is 20 years old). Sonja, who runs the “business” side was very accommodating and easy to work with as well. I don’t think I’ve ever worked with a contractor that was easier to deal with. I’d recommend the company without hesitation and when I replace the roof in a few months will go back to them.”
Brett S.
“The whole experience from start to finish went smoothly. I felt confident in their abilities to fix the problems I had with my old roof that previous companies could not solve. For the first time in 5 years, my back porch roof does not leak during a rainstorm.”
Debra G.
“Tyler responded very quickly to my call after noticing some water damage on interior walls after a heavy rain. He found a leak in a hidden area under flashing on the flat roof he had resurfaced 2 years ago and patched it up immediately. He showed me an area of the shingled roof where shingles were missing and underlayment was gone right down to the plywood. he came back and replaced the shingled roof promptly and at a very fair price. Clean up was perfect, so that there was no trace of his having been there except for a new roof.”
David H.
“While I was deployed to Afghanistan my roof developed a few leaks. I contacted several roofing companies via their websites, Customer 1st Roofing responded immediately. They coordinated with my tenant to perform an inspection and gave me a thorough estimate for the repairs the same day. Due to my location all interaction was done via email, every email response to my questions was prompt and thorough. Knowing that I couldn’t be there to see the work they provided detailed pictures and a daily summary of the work that was done. I am a VERY satisfied customer and would recommend Customer 1st Roofing to anyone.”
Andrew C.
“I went to the Better Business Bureau to read companies grades and reviews. Starting there, I then got 9 quotes from promising roofers. I made the decision based on BBB info., warranty, length of time in business, product used, neighbor referrals, etc. and went with Customer First Roofing. That was about 5 years ago and I continue to be pleased with their work and service. I asked them come out to check the condition of the roof recently and they gladly did. (There wasn’t a problem – just wanted an inspection.) I needed one small patch where a Grackle bird tried to peck out foam for a nest. I highly recommend this company.”
Ellie B.